Your Password is eight or more alpha numeric characters long and needs to be entered when Signing In to your account. If you have forgotten your password you can only retrieve it through the system. For security reasons Support Staff cannot and will not discuss any user's sign in details either over the phone or via e-mail.
To retrieve your Password, on the User Sign In screen, click on the 'Forgot Sign In button'. Further click on the To Recover User Sign In Password 'Click here' button. Then select your user category. Enter your user Sign In ID, E-Mail address and click on the Continue button. Further enter your pattern word and the answer to your security question. If you submit all these details correctly you will then be asked to recreate all your Sign In details. Follow the on screen instructions to recreate all your Sign in details.