FAQ Home

2305. Why can't my employee activate his / her employee Internet Account ?
There might be two reasons:-

  • Wrong Date of Birth:- Your employee needs to enter a date of birth that exactly matches the date of birth you have entered for him/her on the system. Please check you are both entering the same date.

  • Wrong E-Mail address:- Please check the employee's E-Mail address. You might have accidentally entered the wrong email address for the employee. To correct a wrong address select Employee in the Tasking Zone menu bar and then further select View / Edit employee details. Click on the View / Edit link for the employee concerned, then click on the View / Edit button next to the "Payroll Internet Account". Click on the Edit button, edit the E-Mail address and click on the Save button to save the changes.
  • Road Map - Edit Employees Internet A/C
    Employee -> View / Edit Employee Details -> Action -> View / Edit Link -> Payroll Internet Account -> View / Edit button -> Edit button -> Save button
    ( 'Employee' is the button positioned in the tasking zone menu at the top. It is the second button from the left)