There are a few situations where the pension deduction don't occur even though you have set up and assigned the pension scheme. Please look at the below examples for when the pension deduction do not occur:

• Staging Date
Your staging date has not yet arrived. Pension deductions only occur after the staging date. You will need your PAYE reference to find out your staging date.

You can click on the link below to use the staging date tool available on TPR's website.
https://www.thepensionsregulator.gov.uk/en/employers

• Your Employee Doesn't Qualify
Your employee(s) is a non eligible job holder or an entitled worker. Please click on the links below to find out more.
Who is treated as an eligible job holder?
Information on Auto-Enrolment (AE).


• Staging Date Has Been Postponed
If any postponement of staging is done either for individual employees or for the company.


• Incorrectly Set Up Pay Items
One or more of your payment items may be set up as non pensionable, if this is the case then although your employee is earning enough to have deductions made the system will not count when calculating pensions. To edit this please go to the chart of setup and select payment items.

Please check all of the above once you have setup and assigned the pension scheme properly before you process the pay.Please follow the below road map to check.