The support request option in our application helps you to detail your queries while working with our application and send it to our Support team. Our Support team will address your queries as soon as possible.

This option invites a Support Team member to log into your account to help you to sort out the problem you have in the payroll system. There by the Support Team can help you more effectively. Once you click on " Invite Support", the Support Team will be able to sign in to your account immediately and resolve your issues.

Once your problem is resolved you should click on "Disable Support". So that the Support Team will not be able to access your account any longer.

Please note, Always disable the support once the issues are resolved.

Individual Company Support Request

Road Map to Enable the Support Request for Individual Company Sign In
Step 1: Go to the Employer/Setup Menu in the tasking Zone and Select the Submenu "Employer details".
Step 2: Click on the “Enable” button under support request.
Step 3: Click on the “Invite Support”.
Step 4: Now click on the “Confirm” button
Employer details-> Support Request Enable button -> Invite Support button -> Confirm button
('Employer/Setup' is the button positioned in the tasking zone menu at the top. It is the First button from the Left)

Multi-site Company Support Request

Road Map - To Enable the Support Request for Multisite Company Sign In
Step 1: Click on “Head Office details" button in the Multisite main page.
Step 2: Click on the “Enable” button under support request.
Step 3: Click on the “Invite Support”.
Step 4: Now click on the “Confirm” button
Head Office Details button -> Support Request Enable button -> Invite Support button -> Confirm button
( 'Head Office Details' is the button positioned in the Main Page. It is the First button from the Left)

Pay Bureau Support Request

Road Map - To Enable the Support Request for Pay Bureau / Agent Sign In
Step 1: Click on “Bureau details" button in the Bureau main page.
Step 2: Then enter your Sign In password for validation.
Step 3: Click on the “Enable” button under support request.
Step 4: Click on the “Invite Support”.
Step 5: Now click on the “Confirm” button.
Bureau Details button -> Enter Sign In password-> Support Request Enable button -> Invite Support button -> Confirm button
('Bureau Details' is the button positioned in the Bureau Main Page. It is the First button from the Left)