FAQ Home

4478. 'Authentication Error' and How to Set Up your E-filing Credentials?

Authentication error means your HMRC e-filing credentials are either wrong or incomplete. You need to enter the HMRC e-filing credentials listed below. If you have not already got HMRC e-filing credentials you must contact HMRC to ask for them.

The e-filing credentials are:
  • PAYE Reference Number
  • Accounts Office Reference Number
  • HMRC given User ID
  • HMRC given Password
Road Map - E-filing Credentials Set Up
Employer/Setup -> Chart of Setup- > E-Filing -> E-Filing Setup -> Edit button -> Save button
( 'Employer/Setup' is the button positioned in the tasking zone menu at the top. It is the first button on the left)