The support request option in our application helps you to detail your queries while working with our application and send it to our Support team. Our Support team will address your queries as soon as possible.
This option invites a Support Team member to log into your account to help you to sort out the problem you have in the payroll system. There by the Support Team can help you more effectively. Once you click on " Invite Support", the Support Team will be able to sign in to your account immediately and resolve your issues.
Once your problem is resolved you should click on "Disable Support". So that the Support Team will not be able to access your account any longer.Please note, Always disable the support once the issues are resolved.
Individual Company Support RequestRoad Map to Enable the Support Request for Individual Company Sign In
Step 1: Go to the Employer/Setup Menu in the tasking Zone and Select the Submenu "Employer details".
Step 2: Click on the “Enable” button under support request.
Step 3: Click on the “Invite Support”.
Step 4: Now click on the “Confirm” button
Employer details-> Support Request Enable button -> Invite Support button -> Confirm button
('Employer/Setup' is the button positioned in the tasking zone menu at the top. It is the First button from the Left)