4301:	How do I correct a mistake I have made in the pay run?
6112:	Printing problems in HMRC supplied pre-printed stationery?
1501:	How do I change the Pay Period dates?
4400:	Why isn't my employee paying any NI ?
1301:	How do I set up my Holiday Schemes?
4028:	My employee is off work sick. Where can I record the SSP details and payment?
4029:	My employee is on maternity leave. Where do I enter the SMP payment details?
3108:	I get an 'authentication error' when I try to e-file. What should I do?
4103:	On the Pay Calculation result screen one of my employees is hi-lighted in red with a VAP error message. What does this mean?
4120:	Why hasn't any Employer NICs been deducted?

EMPLOYER DETAILS

1000:	Where can I find out my PAYE reference?
1001:	How do I change my Employer / Contractor PAYE Reference number?
1002:	Where do I update my employer's contact details?
1003:	How do I add my employer's bank details?
1004:	What is the Chart of Set Up?
1005:	What is a Work Pattern?
1006:	Why do I need to assign a Work Pattern?
1007:	How do I create a new Work Pattern?
1008:	Can I edit a Preset item?
1009:	What is Basic Pay? Can I set Basic Pay not to automatically recur each pay period?
1010:	What is Other Deduction Setup?
1011:	What is the Variation Allowed Percentage (VAP)? Where can I adjust it?
1012:	How do I add details of a Pension Provider?
1013:	How do I add a new Pension Scheme?
1014:	When do I start a new Tax year?
1015:	How do I start a new Tax Year?
1016:	Can I take a print out of P14, P60, P35 and P38A after moving to a new tax year?
1017:	How do I import / migrate the employees data from one package to Able Internet Payroll?
1018:	How do I change the pay period from day/date and till day/date?
1019:	How do I enter details of Holiday Schemes?
1020:	How is the 'Holiday Scheme Common Denominator Base Unit' calculated for Holiday Scheme 1?

CHART OF SETUP

Password And User Account

1101:	How do I view and/or edit my System Administrator sign in details?
1102:	How do I view and/or edit my Additional System User sign in details?
1103:	How do I view and/ or edit my Employee User details?
1104:	How do I add a new System User to work with Able Internet Payroll account?

E-Filing

1201:	Where can I change my employer's PAYE references?
1202:	I am an employer / contractor. How do I enter my own HMRC ID and Password to E-file my documents and download HMRC notices?
1203:	I am an Agent. How do I enter my HMRC Agent details for E-filing?
1204:	I would like to use the Able's AGENT credentials for my E-Filing since my HMRC user ID and password is not working. How do i set it up?

Holiday Setup

1301:

How do I set up my Holiday Schemes?

Pension

1401:	How do I setup a Pension Provider?
1402:	How do I setup a new Pension Scheme?

Payrun Customisation

1501:	How do I change the Pay Period dates?
1502:	How do I set up the Payslip design?
1503:	Where do I change the number of employees listed per page?
1504:	Where do I find the Small Employer's Relief setting?
1505:	Where do I set the Variation Allowed Percentage?
1506:	I do not want the basic pay to automatically recur each time I run the payroll. How do I set this up?
1507:	How can I add a prefix to my employees' Works Numbers?
1508:	How do I set up Departments?
1509:	How do I set up Cost Centers?
1510:	What is a Work Pattern?
1511:	Why do I need to assign a Work Pattern?
1512:	How do I set up my employees' Working Patterns?

Payment And Deduction

1601:	What is Basic Pay? Can I create separate Basic Pay items to pay my employees?
1602:	Where do I set up Basic and Other Payment items?
1603:	Can I change a Preset items in Basic & Other Payment Setup?
1604:	What is other deduction Setup?
1605:	How do I set up new Deduction items?
1606:	How do I set up an Absence Payment?
1607:	How do I set up an Absence Deduction?
1608:	Where do I set up the BACS output format that is used by my bank?
1609:	Where do I enter the BACS payment description?

Others

1701:	How do I update all the employees tax codes using Auto Global Tax Code Update?
1702:	How do I group assign my employees to Departments?
1703:	How do I group assign my employees to Cost Centers?

Nominal Accounting

1801:	How do I set up the nominal codes for payments?
1802:	How do I set up the nominal codes for deductions?

ADD NEW EMPLOYEE

2101:	How do I add a new employee?
2102:	My new employee does not have a P45 form. What should I do?
2103:	What tax code should I use for my new employee?
2104:	What NI category should I use for my new employee?
2105:	What is the difference between the employee designations – 'Director' and 'Director as an employee'?
2106:	My new employee doesn't have or doesn't know his National Insurance number. Can I enter him on the payroll?

VIEW EDIT EMPLOYEE DETAILS

2201:	Where can I view a list of all my employees?
2202:	How do I view and edit my employee's personal details?
2203:	One of my employees got married recently. Where do I change his/her marital status?
2204:	Where can I view/edit my employee’s bank details?
2205:	How do I create a Payroll Internet Account for my employee?
2206:	Where can I view my employee’s Year To Date (YTD) data?
2207:	How do I edit my employee's P45 Part 3 details?
2208:	How do I edit my employee's P46 details?
2209:	Where can I view/edit my employee's employment details?
2210:	How do I edit my employee's Work Pattern?
2211:	What do I do if my employee gets issued with a new tax code in the middle of the tax year?
2212:	Where can I view or edit my employee’s previous NI details?
2213:	How do I enter or change my employee's National Insurance number?
2214:	Where can I view/edit my employee's holiday details?
2215:	How do I change my employee's tax code?
2216:	I have entered the same employee on the system twice. How do I delete the duplicated record?

EMPLOYEE INTERNET A/C

2301:	How do I disable an employee's Internet account?
2302:	Not all my employees are listed in the Employee Internet A/c List.Why?
2303:	What do I do if my employee does not have an E-Mail address?
2304:	How do I edit an employee's E-Mail address?
2305:	Why can't my employee activate his / her employee Internet Account?
2306:	Why hasn't my employee received the activation mail that I have sent?
2307:	Within how many days should an employee activate his / her Internet Account for this service?
2308:	What do I do if I accidentally send an employee an activation e-mail?
2309:	How do I disable an Employee's Internet Account?
2310:	How do I re-activate an Employee's Internet account?

LEAVER (P45) ADMINISTRATION

2401:	How do I process a P45 for an employee who is leaving my company?
2402:	Where can I print out the P45 of a former employee?

FORMER EMPLOYEE

Former Employee Facilities

2501:

Where can I view my former employees details?

Former Employee Recover

2601:	What is recover Former Employee?
2602:	How do I recover a former employee?

Former Employee RollBack

2701:	What is Former employee rollback?
2702:	How do I Rollback a former Employee?

Employee Access Rights

2801:	How do I provide access rights to an employee?
2802:	How do I withdraw access rights from the employee?
2803:	How can my employee update his/her own personal details i.e. address, phone numbers, etc?

E-FILING DOCUMENTS

3100:	I would like to use Able's AGENT credentials for my E-Filing as I have not applied for/cannot remember my own HMRC User ID and Password. How do I set this up?
3101:	How do I e-file P45 Part 1 document?
3102:	How do I e-file P45 Part 3 document?
3103:	How do I e-file P46 document?
3104:	How do I e-file P38A document?
3105:	How do I e-file P14/ P35 document?
3106:	How do I approve the End of Year documents ( P14/P35)?
3107:	How do I approve P38A document?
3108:	I get an 'authentication error' when I try to e-file. What should I do?
3109:	Where do I fill in the end of year forms?
3110:	Where can I get P60 Forms from?
3111:	When do I start a New Tax Year?
3112:	After moving to a new tax year can I still print the previous years P14, P60, P35 and P38A?
3113:	How do I check the status of the e-filed documents?

E-FILING STATUS

3201:

How do I check the E-Filing status of the e-filed documents?

DPS FOR P9,P6,SL1,SL2

3300:	Why can't I download my notices from the HMRC server?
3301:	How can I get a HMRC User ID and Password?
3302:	How do I download P6, P9, Student Loan and other notices from HMRC?

5101:	Where can I view a summary of what I need to pay my employees?
5102:	How do I pay employees by BACS?
5103:	How do I pay HMRC by BACS?
5104:	How do I make an e-payment to HMRC?
5105:	How do I record the funding received from HMRC?
5106:	Where do I record the incentive payment received from HMRC?
5107:	Where do I find out how much to pay HMRC this month?
5108:	Where do I record how much I have paid to the HMRC each month or quarter?
5109:	Why is the total NI to be paid to the HMRC this month more than the total NI detailed on my employees' payslips?
5110:	I received HMRC funding for an employee who is on Maternity Leave because the amount I pay to HMRC is less than the SMP I pay out. I entered this in the HMRC Funding section but cannot now see where this money is recorded or taken account of?

PRINTING DOCUMENTS

6101:	Where can I view or print current Payslips?
6102:	Can I print my payroll forms on to plain paper?
6103:	How can I print my forms on the HMRC supplied stationery?
6104:	Where can I order HMRC stationery from?
6105:	Where can I find out how many hours my employee has worked this year?
6106:	How I can view/print payslips from the previous tax year?
6107:	How can I view my data/reports from previous tax years?
6108:	Why does the report I'm printing run off the edge of the page?
6109:	Where can I view my employee's P11?
6110:	Which report will tell me my employee's holiday dates and holiday pay?
6111:	How can I print my P60 forms on to the HMRC supplied stationery?
6112:	Printing problems in HMRC supplied pre-printed stationery?

ROLLBACK EMPLOYEES

7101:	What is Rollback?
7102:	How do I rollback a current employee?
7103:	How do I roll back a former employee?
7104:	Does Rollback affect the P32?
7105:	What is Former employee rollback?

DE-LIST / RECOVER EMPLOYEES

7201:	What is Delist employee?
7202:	How do I De-list an Employee?
7203:	How do I Recover a De-listed Employee?
7204:	How do I recover former employee?

IMPORT DATA

7301:

How do I import / migrate the employees data from one package to Able Internet Payroll?

START NEW TAX YEAR

7401:

How do I start the new Tax Year?

4001:	Why can't I see all my employees on the pay run page?
4002:	How do I process the pay?
4003:	How can I change the dates of the pay periods detailed on the payslips?
4004:	Can I 'skip' a pay period?
4005:	How do I change the occurrence of a pre-set pay item?
4006:	How do I enter Basic Pay?
4007:	I don't pay my employees in hours, I pay them a fixed monthly salary amount e.g. £1000 per month. How do I enter this on the pay run page ?
4008:	How do I enter Overtime?
4009:	How do I enter Overtime Pay with 2 or more different rates?
4010:	I know how much I want my employee to receive after tax and NI. How do I set this up?
4011:	What are Holiday Payments?
4012:	How do I enter Normal Holiday Pay?
4013:	How do I enter Advanced Holiday Pay?
4014:	Where can I find my employees' Holiday balance?
4015:	My weekly paid employee will be taking 8 days holiday how should I enter this?
4016:	My employee has taken 2 separate afternoon holidays over 2 days. How should I enter this?
4017:	I am trying to enter a one day holiday on your system but it asks me to enter 2 dates. What should I do?
4018:	My employee has taken one months unpaid leave. How do I process his pay?
4019:	What are Other Pay Items?
4020:	How do I add other payments to my employee's pay?
4021:	What is Absence Admin and Payment?
4022:	How do I record an absence payment for my employee?
4023:	My employee took a day off work as unpaid leave. How do I record this in the pay run as a deduction from his salary?
4024:	How do I make deductions from my employee's pay?
4025:	I have received a SL1 notice from HMRC. Where do I enter the details to start student loan deductions?
4026:	An Attachment Order has been issued to my employee. Where do I enter the details?
4027:	I have migrated all my employees pay data from other package to your package. Is there a provision to enter the statutory payment details in your package?
4028:	My employee is off work sick. Where can I record the SSP details and payment?
4029:	My employee is on maternity leave. Where do I enter her SMP payment details?
4030:	How do I enter Statutory Adoption Pay (SAP) payment details?
4031:	How do I enter Statutory Paternity Pay (Birth) details?
4032:	How do I enter SPP (Adoption) details?
4033:	Is Pension deduction recurring item? Does it appear in every payrun or do i have to manually enter the pension deduction amount every time I run a payrun?
4034:	How do I add a main pension scheme?
4035:	How do I add a Stakeholder Pension?
4036:	How do I add a FSAVC pension?
4037:	I'm trying to set up a CTAEO but the system does not allow me to enter figures for the deduction rate, protected earnings, etc. Why?

PAY CALCULATION RESULTS

4100:	My employee has been off work sick. I have entered the dates of absence in the SSP section but no SSP has been calculated.Why?
4101:	Why has the system has automatically calculated a student loan deduction even though the annual salary for this employee will not exceed the Student Loan threshold?
4102:	I have entered in a Stop Date for a Student Loan but when I ran this months pay a deduction is still being taken. Why?
4103:	On the Pay Calculation result screen one on my employees is hi-lighted in red with a VAP error message. What does this mean?
4104:	How do I change the VAP setting?
4105:	Why is my new employee paying a lot of tax?
4106:	Why has so much tax been deducted from my employee this week/month?
4107:	Why isn't my new employee paying any tax?
4108:	Why has no tax been deducted from my employee this week/month?
4109:	Why has my employee got a tax refund?
4110:	What is the tax-free pay allowance?
4111:	How is tax calculated for employees with Week 1 / Month 1 tax codes?
4112:	My two employees have the same tax code, but their tax deductions are different. Why?
4113:	Why isn't any NI being deducted from my Employee?
4114:	Why hasn't any NI been deducted from my Director?
4115:	Why is there is small variation between your calculation results for NICs and my own?
4116:	I have paid my employee SSP. How do I claim this back from the HMRC?
4117:	I have paid my employee SMP. How do I claim this back from the HMRC?
4118:	Why does the gross pay amount increase when I process the pay?
4119:	Why isn't the SSP I have paid my employee being recovered on the P32 form?
4120:	Why hasn't any Employer NICs been deducted?
4121:	Why isn't SMP being calculated?
4122:	I have added a new payment item called Basic Rate Pay 2, however the system does not accumulate these hours towards the employee's holiday entitlement. Can this be done?

PAYSLIPS

4200:	Where can I view my employees' payslips?
4201:	Why is no Employers NICs shown on my employee's payslips?
4202:	I don't want any holiday information to be shown on the payslip. Is this possible?
4203:	Is it possible to e-mail payslips to employees?
4204:	How can my employees view their payslips online?
4205:	How are the payslips printed? Do I need a special printer?
4206:	Do your payslips print onto plain paper or do I need to order special pre-printed stationary?
4207:	Does your system produce security payslips?
4208:	How can I print 2 payslips onto one page?

HOW TO CORRECT MISTAKES

4300:	Can I reverse a pay run after updating the YTD?
4301:	How do I correct a mistake I have made in the pay run?
4302:	By mistake I missed out a pay period. How do I go back and process it now?
4303:	I have done the final pay run for my employee and issued their p45 but have noticed a mistake. What should I do?

1:	How do I back up my data?
2:	How secure will my data be online?
3:	Sometimes the page I am using 'freezes' isn't displayed properly. What should I do?
4:	What is the difference between your Quick Pay Calculator and your full payroll package?
5:	My employee has left the company but I still seem to be paying for them on the package. Why?

101:	Do you have a demo I can see before I sign up with you?
102:	How do I sign up for your payroll and how soon can I actually start to use it?
103:	What software will I need to install? Will you be sending me a CD?
104:	Can I Sign Up for different companies using the same e-mail address?
105:	I am the System Administrator Account for the company, can I have an Employee Internet Account for myself too?
106:	My accountant wants an overview of the system. He is not an employee. How do I set this up?
107:	Can a person Sign-In from different machines at the same time? If so, what will happen to the concurrent Sign-In?
108:	Can I Sign up with your service if I don't have an E-Mail address?
109:	How do I change the E-Mail address that is used to sign in to your service?
110:	Not all my employees have access to the Internet. Will your payroll still work for me?
111:	Within how many days should I activate my Account for this service?
112:	I signed up for your service but have not received the Activation e-mail. Why?
113:	I am a new to the Able Internet payroll service. Where do I start?
114:	I want to start using your payroll part way into the tax year - what is the best way of doing this?
115:	Can I import employee data from my current payroll package into your system?
116:	I am having problems signing in. If I give you my sign in details can you look into the problem?

FORGOTTEN / LOST SIGN IN DETAILS

201:	How do I retrieve my Sign-In ID if I forget it?
202:	How do I retrieve my Sign In Password if I forget it?
203:	How do I retrieve my Sign In Pattern Word if I forget it?
204:	I have forgotten all of my sign in details. What should I do?
205:	I am an employee and I have forgotten my Sign-In details for my Internet Payroll Account. What should I do?
206:	What should I do if my employee forgets his/her Sign-In Details?
207:	Why does the Sign In ID retrieval mail contain more than one Sign In ID?