Categories
- 1Using the Payroll Account
- Getting Started With Internet Payroll
- Enable support request. How?
- Sign Up Issues
- 101:Do you have a demo I can see before I sign up with you?
- 102:How do I sign up for your payroll and how soon can I actually start to use it?
- 103:What software will I need to install? Will you be sending me a CD?
- 104:Can I Sign Up for different companies using the same e-mail address?
- 105:I am the System Administrator Account for the company, can I have an Employee Internet Account for myself too?
- 4434:My accountant/Auditor wants an overview of the system. He is not an employee. How do I set this up?
- 108:Can I Sign up with your service if I don't have an E-Mail address?
- 110:Not all my employees have access to the Internet. Will your payroll still work for me?
- 111:Within how many days should I activate my Account for this service?
- 112:I signed up for your service but have not received the Activation e-mail. Why?
- 114:I want to start using your payroll part way into the tax year - what is the best way of doing this?
- 117:I am new to payroll, what information do I need to sign up for your service?
- Sign In Issues
- 4771:How can I recover partial Sign In details?
- 107:Can a person Sign-In from different machines at the same time? If so, what will happen to the concurrent Sign-In?
- 109:How do I change the E-Mail address that is used to sign in to your service?
- 116:I am having problems signing in. If I give you my sign in details can you look into the problem?
- 201:How do I retrieve my Sign-In ID if I forget it?
- 202:How do I retrieve my Sign In Password if I forget it?
- 203:How do I retrieve my Sign In Pattern Word if I forget it?
- 204:I have forgotten all of my sign in details. What should I do?
- 205:I am an employee and I have forgotten my Sign-In details for my Internet Payroll Account. What should I do?
- 206:What should I do if my employee forgets his/her Sign-In Details?
- 207:Why does the Sign In ID retrieval mail contain more than one Sign In ID?
- 208:How can I resolve the�Session Time Out error message� issue?
- 209:Resend Sign In Details. How?
- 211:Recovery of Employee Forget / Lost or Change Sign In Details. How?
- Mobile App Sign In Setup
- Trial / Test Account
- Prices & Charges
- New Payroll Account User
- Adding Additional Users
- 1102:How do I view and/or edit my Additional System User sign in details?
- 1104:How do I add a new Additional System User to work with Internet Payroll account?
- 1105:How do I remove an Additional System User?
- 4434:My accountant/Auditor wants an overview of the system. He is not an employee. How do I set this up?
- Change of User
- Change Of Sign In Details
- Change Password etc
- Suspending User
- Dashboard
- 4543:Red Cross indication at dashboard. When and what it means?
- 4544:Green Tick indication at dashboard. When and what it means?
- 4545:If you do Rollback What happens to Dashboard?
- 4546:Processing Partial Payrun. What are the changes in Dashboard?
- 4547:Processing Wrong Pay Period. How does it reflect in Dashboard?
- 4548:If you have Skipped Pay Period, What will be the status of Dashboard?
- 4549:Employee Migration. How it will effect the dashboard status?
- 4552:You have upload the timesheet and abandoned payrun Before/After committing YTD. What should be done and what are the changes in dashboard?
- 4538:YTD is committed but still the Red Cross Mark is shown in the dashboard. Why?
- About Chart of Setup
- 1004:What is the Chart of Set Up?
- 1005:What is a Work Pattern?
- 1006:Why do I need to assign a Work Pattern?
- 1007:How do I create a new Work Pattern?
- 1008:Can I edit a Preset item?
- 1009:What is Basic Pay? Can I set Basic Pay not to automatically recur each pay period?
- 1010:What is Other Deduction Setup?
- 1517:How do I calculate Apprenticeship Levy in accordance with HMRC Legislation?
- Apprenticeship Levy
- 1518:What is the Apprenticeship Levy?
- 1519:Who has to pay the Apprenticeship Levy?
- 1520:How do you calculate the Apprenticeship Levy?
- 1521:What is the £15,000 Apprenticeship Levy allowance?
- 1522:How do you report and pay the Apprenticeship Levy?
- 1523:How can businesses use the funds collected through the Apprenticeship Levy?
- 1524:How does the government support employers who pay the Levy?
- 1525:What happens if my payroll drops below £3 million after I've started paying the Levy?
- 1517:How do I calculate Apprenticeship Levy in accordance with HMRC Legislation?
- Employer Details
- Employee Sign In / Sign Up Issues
- Employee Access Rights
- Ceased Account & Data
- 2Joiner & Leaver (P45 / Starter checklist)
- Adding a New Employee
- 2101:How do I add a new employee?
- 4775:How to work out on tax code for new employee?
- 4510:Create a Pensioner. How?
- 4511:Create a "Bereaved Pensioner". How?
- 4518:Create a Student Employee with Student loan. How?
- 4512:Pension and annuity payments (Trivial commutation payments/Other lump sum payments). How to enter?
- 4513:Create a "Payment to a non-individual". How?
- 4517:Expat(Foreign) Employee. How to Setup?
- 2102:My new employee does not have a P45 form. What should I do?
- 2103:What tax code should I use for my new employee?
- 2104:What NI category should I use for my new employee?
- 4516:Appoint a director and report to HMRC. How?
- 2105:What is the difference between the designations 'Director' and 'Director as Employee'?
- 2106:My new employee doesn't have or doesn't know his National Insurance number. Can I enter him on the payroll?
- 2107:I entered my new employee on the system with a Starter Checklist Details, now the employee has given me a P45 from his previous employer. What should I do?
- 4448:What are the steps to be taken if a new employee gives a form P45 late?
- 1514:What to report to HMRC if an Employee doesn't have a P45 form?
- 1515:What should you do if an Employee doesn't have a P45 form?
- Off-Payroll Worker Rules
- 4067:Information on off-payroll workers
- 4058:How to set up a new off-payroll worker on payroll?
- 4059:What tax code should be assigned for the off-payroll worker?
- 4060:Should a specific National Insurance (NI) table letter be assigned for the off-payroll worker?
- 4061:What NIC rates or thresholds apply to off-payroll workers and how are Employer National Insurance Contributions calculated?
- 4062:How can off-payroll workers be entitled to statutory payments?
- 4063:Why is the Employment Allowance not including the Employer National Insurance Contributions of Off-payroll Workers?
- 4064:With respect to Off-payroll working rules, are there any changes in the Apprenticeship Levy calculation?
- 4065:If the "Off-Payroll Worker subject to the rules" flag / marker / indicator is erroneously set to "Yes" and reported in FPS, how to rectify this?
- 4066:Are there any changes in the way VAT should be reported for "Off-Payroll Workers"?
- Change Employee Details
- 1513:How to amend the Starter Checklist details of your employee who gives you a P45, after you have e-filed a FPS for them?
- 1516:How to set the Normal Hours Worked for an Employee?
- 2201:Where can I view a list of all my employees?
- 2202:How do I view and edit my employee's personal details?
- 2203:One of my employee got married recently. Where do I change his/her marital status?
- 2204:Where can I view/edit my employee�s bank details?
- 2205:How do I create a Payroll Internet Account for my employee?
- 2206:Where can I view my employee�s Year To Date (YTD) data?
- 2207:How do I edit my employee's P45 Part 3 details?
- 2208:How do I edit my employee's Starter Checklist details?
- 2209:Where can I view/edit my employee's employment details?
- 2210:How do I edit my employee's Work Pattern?
- 2211:What do I do if my employee gets issued with a new tax code in the middle of the tax year?
- 2212:Where can I view or edit my employee�s previous NI code / category details?
- 4748:Where can I edit my employee NI code / category?
- 2213:How do I enter or change my employee's National Insurance number?
- 2214:Where can I view/edit my employee's holiday details?
- 2215:How do I change my employee's tax code?
- 2216:I have entered the same employee on the system twice. How do I delete the duplicated record?
- 1507:How can I add a prefix to my employees' Works No / Payroll ID?
- 1703:How do I group assign my employees to Cost Centers?
- 1702:How do I group assign my employees to Departments?
- 1512:How do I set up my employees' Working Patterns?
- 4790:Update Employee Email Data. How?
- 4800:How do I setup Week 1/ Month 1?
- Health and Social Care Levy
- Paying a New Employee
- Employee Internet A/C Issues
- 1021:I am an employee user and have forgotten my Sign-in details. What do I do?
- 2301:How do I disable an employee's Internet account?
- 2302:Not all my employees are listed in the Employee Internet A/c List.Why?
- 2303:What do I do if my employee does not have an E-Mail address?
- 2304:How do I edit an employee's E-Mail address?
- 2305:Why can't my employee activate his / her employee Internet Account?
- 2306:Why hasn't my employee received the activation mail that I have sent?
- 2307:Within how many days should an employee activate his / her Internet Account for this service?
- 2308:What do I do if I accidentally send an employee an activation e-mail?
- 2309:How do I disable an Employee's Internet Account?
- 2310:How do I re-activate an Employee's Internet account?
- 4432:How to create Employee user Internet Account?
- 4433:How to stop an Employee user's Internet Account
- Employee Access Rights
- Leaver (P45) Issues
- Former Employee Details
- Importing Employee / Client Data
- Migrating Employee / Client Data in to the System
- 7301:How do I import / migrate the employees data from one package to Internet Payroll?
- 115:Can I import employee data from my current payroll package into your system?
- 1017:How to Import the employees data from your package to our package?
- 4746:Can I migrate employee's in Bulk in Able Bureau application?
- 4747:How can I migrate employee's of multiple bureau clients in single process?
- 4754:Migrate / Import client details (Bureau).
- Exporting Employee Data out of the System
- Migrating Employee / Client Data in to the System
- Adding a New Employee
- 3Payment
- BACS
- 4519:Bacs HASH Code? How to Setup?
- 5101:Where can I view a summary of what I need to pay my employees?
- 5102:How do I pay employees by BACS?
- 5103:How do I pay HMRC by BACS?
- 5104:How do I make an e-payment to HMRC?
- 5107:Where do I find out how much to pay HMRC this month?
- 5109:Why is the total NI to be paid to the HMRC this month more than the total NI detailed on my employees' payslips?
- 5111:Date- How to read the date in a BACS Standard 18 file?
- 5112:Does the BACS Standard 18 output generated in your application conform to BACS Standards specifications?
- 5113:The "Date value" generated in your application is "amended" while uploading to the BACS software. What is the reason?
- 5114:What is the format of BACS Standard 18 payment files produced by your application - single processing day (SPD) or multiprocessing day (MPD)?
- 1609:Where do I enter the BACS payment description?
- 1608:Where do I set up the BACS output format that is used by my bank?
- Payment Issues
- 4306:How do I set the Irregular Employment Payment Pattern Indicator?
- 4767:Payment Date Error message while FPS e-filing.Why?
- 4305:What is an Item Code? Where can I enter the Payment / Deduction item Code?
- 1504:Where do I find the Small Employer's Relief setting?
- 1602:Where do I set up Basic and Other Payment items?
- 4485:How to report payments in advance under FPS?
- 4002:How do I process the pay?
- 1022:How do I process bulk payrun?
- 4003:How can I change the dates of the pay periods detailed on the payslips?
- 4004:Can I 'skip' a pay period?
- 4001:Why can't I see all my employees on the pay run page?
- 4040:How do I change an employee's pay frequency?
- 4041:What is the difference between Tax periods and Pay Periods?
- 1503:Where do I change the number of employees listed per page?
- 4118:Why does the gross pay amount increase when I process the pay?
- 4045:When doing a Net to Gross Calculation the result isn't as expected. Why?
- 4005:How do I change the occurrence of a pre-set pay item?
- 4006:How do I enter Basic Pay?
- 4007:I don't pay my employees in hours, I pay them a fixed monthly salary amount e.g. £1000 per month. How do I enter this on the pay run page ?
- 4008:How do I enter Overtime?
- 4009:How do I enter Overtime Pay with 2 or more different rates?
- 4019:What are Other Pay Items?
- 4020:How do I add other payments to my employee's pay?
- 4021:What is Absence Admin and Payment?
- 1606:How do I set up an Absence Payment?
- 1506:I do not want the basic pay to automatically recur each time I run the payroll.How do I set this up?
- 4022:How do I record an absence payment for my employee?
- 4815:How to change the date to allow me to run week 53 on the payroll?
- Off-Payroll Worker Rules
- 4067:Information on off-Payroll workers
- 4058:How to set up a new off-payroll worker on payroll?
- 4059:What tax code should be assigned for the off-payroll worker?
- 4060:Should a specific National Insurance (NI) table letter be assigned for the off-payroll worker?
- 4061:What NIC rates or thresholds apply to off-payroll workers and how are Employer National Insurance Contributions calculated?
- 4062:How can off-payroll workers be entitled to statutory payments?
- 4063:Why is the Employment Allowance not including the Employer National Insurance Contributions of Off-payroll Workers?
- 4064:With respect to Off-payroll working rules, are there any changes in the Apprenticeship Levy calculation?
- 4065:If the "Off-Payroll Worker subject to the rules" flag / marker / indicator is erroneously set to "Yes" and reported in FPS, how to rectify this?
- 4066:Are there any changes in the way VAT should be reported for "Off-Payroll Workers"?
- Payment to HMRC under RTI
- 4553:Paying HMRC through Employer Payment Record - EPR. How?
- 4614:EPR (Employer Payment Record). How are they calculated?
- 1408:Employee Missing from Pay Period?
- 4552:You have upload the timesheet and abandoned payrun Before/After committing YTD. What should be done and what are the changes in dashboard?
- 4485:How to report payments in advance under FPS?
- 4541Error in Total Amount Due to HMRC under RTI. Why?
- 4752(MCC) Monthly Consolidated Cost Vs EPR Value.
- Additional FPS
- Error Correction under RTI
- 4478'Authentication Error' and How to Set Up your E-filing Credentials?
- 4541Error in Total Amount Due to HMRC under RTI. Why?
- 4494:EPS Errors - Amounts and Others?
- 4536:Re-Efile past period rejected/failed/unsuccessful FPS returns in current tax year. How?
- 4476Why did my RTI E-filing fail and why do I see the message 'e-File setup not complete' for RTI Returns?
- 4474I get an error when I e-file. How do I correct it?
- 4480I get the following error(s) when I try to e-file my FPS to HMRC. What do I do ?
- 4303:I have done the final pay run for my employee and issued their p45 but have noticed a mistake. What should I do?
- 4551:I have Skipped a Pay Period and received an Error. How to Rectify?
- Download Pre-YTD Payment CSV
- SSP Issues
- Migration issue, SMP not being calculated
- SMP Issues
- SAP
- 4027:I have migrated all my employees pay data from another package to your package. Is there a provision to enter the statutory payment details in your package?
- 4030:How do I enter Statutory Adoption Pay (SAP) payment details?
- 4117:I have paid my employee SAP. How do I claim this back from the HMRC?
- SPP (Birth)
- SPP (Adoption)
- ShPP (Birth)
- Adding New Payment Items
- Assign New Payment Items
- Benefit In Kind - P11D
- 4526:Benefits in kind. What is it?
- 4481:How to set up Benefit in Kind payment items?
- 4527:Reporting payrolled benefit in Kind to HMRC at the end of tax year. Is it necessary?
- 4482:What are Childcare Vouchers and Types of Childcare?
- 4522:Tax Free Child Care Voucher Payment item. Where to Enter?
- 4523:Showing the tax free childcare voucher Payment item in Payslip. How?
- 4524:Showing the Payrolled Benefits (P11D) payment item in Payslip. How?
- Salary Sacrifice
- BACS
- 4Deduction
- Student Loan Issues
- 4025:I have received a SL1 notice from HMRC. Where do I enter the details to start student loan deductions?
- 4101:Why has the system automatically calculated a student loan deduction even though the annual salary for this employee will not exceed the Student Loan threshold?
- 4102:I have entered in a Stop Date for a Student Loan but when I ran this months pay, a deduction is still being taken. Why?
- Post Graduate Loan
- Payroll Giving
- Absence Deduction
- Attachment Order Details
- Other Deduction Issues
- Adding New Deduction Items
- Student Loan Issues
- 5Workplace Pension & Other Pension
- AUTO-ENROLMENT (AE) PENSION
- About Auto Enrolment (AE)
- 4759:What is Automatic Enrolment (AE)?
- 4626:Work Place pension usage terms
- 4613:Information on Auto-Enrolment (AE)
- 4050:My Employee is not eligible for an AE pension.Why?
- 4760:What are the employee category criteria?
- 4761:Auto Enrolment minimum contribution rates for 2024-25
- 4731:What is staging date?
- 4732:How to find out my staging date?
- 4738:Early Staging Date - How to get it?
- 4733:Can I postpone my staging date?
- 4739:Who can Opt in to a pension scheme?
- 4740:How can I Opt in to a pension scheme?
- 4741:What is meant by Opt out in Auto Enrolment?
- 4742:How can I Opt out from a pension scheme?
- 4813:Automatic re-enrolment for AE Pensions. How?
- 4814:How to opt out a re-enroled employee?
- 4743:How can I do company postponement of staging date?
- 4744:How is pension deduction calculated for an entitled worker who earns less than �6,240 a year?
- 4745:How can I set pension deduction for an entitled worker who wish to contribute to the pension scheme?
- 4730:Who is treated as an eligible job holder?
- 4735:Which are the pension providers supported by Internet payroll?
- Auto Enrolment (AE) Pension Setup
- 4755:Setup and Assign AE Pension Scheme
- 4758:Edit AE Pension Scheme Setup.
- 4719:How do I view/edit additional self defined Pension settings?
- 4721:How do I Setup Auto Enrolment Deferment Policy Setup?
- 4725:How do I Setup a Minimum compliance Auto Enrolment(AE) Pension?
- 4774:Setup NEST auto enrolment pension
- 4740:How can I Opt in to a pension scheme?
- 4742:How can I Opt out from a pension scheme?
- 4813:Automatic re-enrolment for AE Pensions. How?
- 4814:How to opt out a re-enroled employee?
- 4743:How can I do company postponement of staging date?
- 4789:E-File Pension Data to NEST, Smart & People's Pension from our payroll application.
- 4744:How is pension deduction calculated for an entitled worker who earns less than �6,240 a year?
- 4745:How can I set pension deduction for an entitled worker who wish to contribute to the pension scheme?
- 4762:How can I change employee rate of contribution?
- 4763:How to change employer rate of contribution?
- 4764:How to change employee contribution in batch?
- 4791:What is Earnings Basis?
- 4792:Why I cannot set the Employer Earning Basis different from Employee?
- 4794:How do I upload company logo to appear in payslips and AE Comms. letters?
- 4796:Will your system be updated automatically when the new AE increased minimum contributions come into force on 6th April 2020?
- 4797:Some of our employee and employer AE pension contributions are currently different to the minimum compliance rates. What will happen on 6th April 2020?
- 4798:The increase to the AE minimum contribution rates occurs part way through my pay period, how will the contributions be calculated for that period?
- 4799:Pro-rata Calculation of Adjusted Rates
- Add New Auto Enrolment (AE) Pension Schemes
- Why No Pension Deducted
- Auto Enrolment Exceptions
- Auto Enrolment (AE) Reports & Others
- About Auto Enrolment (AE)
- Pension Setup
- 1013:How do I Set up/Add Pension Schemes?
- 4404:How do I add a new Pension scheme?
- 4405:How do I assign a Pension Scheme deduction to my employee?
- 1012:How do I add details of a Pension Provider?
- 1401:How do I set up a Pension Provider?
- 4510:Create a Pensioner. How?
- 4511:Create a "Bereaved Pensioner". How?
- 4512:Pension and annuity payments (Trivial commutation payments/Other lump sum payments). How to enter?
- 4513:Create a "Payment to a non-individual". How?
- 4719:How do I view/edit additional self defined Pension settings?
- 4721:How do I Setup Auto Enrolment Deferment Policy Setup?
- 4725:How do I Setup a Minimum compliance Auto Enrolment(AE) Pension?
- Add New Pension Schemes
- 4034:How do I add a main pension scheme?
- 4035:How do I add a Stakeholder Pension?
- 4720:How do I add new pension scheme under additional self defined Pension settings?
- 4722:How do I Assign Pension Scheme to Employees in Batch?
- 4723:How do I Assign Pension Scheme to Individual Employee's?
- 4724:How do I Edit Pension Scheme Assigned to Individual Employee's?
- Pension Deduction Issues
- 4033:Is Pension deduction recurring item? Does it appear in every payrun or do i have to manually enter the pension deduction amount every time I run a payrun?
- 4710:When can you get your Pension Deduction back from the Employer?
- 4770:'Employer pension TD' on the payslip shown as sum of pension contribution of both employee and employer.Why?
- 4805:Few of my employee's are ceased member of their pension scheme. Still their pension is deducting Why?
- AUTO-ENROLMENT (AE) PENSION
- 6Holiday Pay & Settings
- Holiday Scheme Available
- Change Holiday Scheme
- Holiday Year Setup
- Advance Holiday Pay
- Entering Holiday Pay Details
- 4011:What are Holiday Payments?
- 4012:How do I enter Normal Holiday Pay?
- 4202:I don't want any holiday information to be shown on the payslip. Is this possible?
- 4014:Where can I find my employees' Holiday balance?
- 4015:My weekly paid employee will be taking 8 days holiday how should I enter this?
- 4016:My employee has taken 2 separate afternoon holidays over 2 days. How should I enter this?
- 4017:I am trying to enter a one day holiday on your system but it asks me to enter 2 dates. What should I do?
- 4018:My employee has taken one months unpaid leave. How do I process his pay?
- 4122:I have added a new payment item called Basic Rate Pay 2, however the system does not accumulate these hours towards the employee's holiday entitlement. Can this be done?
- 4514:Unpaid Trade Dispute (On Strike). How to Setup?
- 4515:Unpaid Absence Indicator has no indication. Why?
- 7P6, P9, SL1 Update (DPS)
- P6, P9, SL1 Setup
- Downloading P6, P9, etc
- Auto Tax Code Update
- Agent acting for Client
- 4412:I am an agent acting on behalf of a client to E-file their returns to HMRC. Where do I set up the credentials to e-File the returns to HMRC from Internet Payroll?
- 4413:How do I register as an Agent with HMRC to obtain HMRC Agent User ID and Password?
- 4430:I am an agent, can I e-file the PAYE, CIS returns on behalf of my clients to HMRC from your application?
- E-filing Credential Set Up
- 4478'Authentication Error' and How to Set Up your E-filing Credentials?
- 4474I get an error when I e-file. How do I correct it?
- 3100:I would like to use AGENT credentials for my E-Filing as I have not applied for/cannot remember my own HMRC User ID and Password. How do I set this up?
- 1202:I am an employer / contractor. How do I enter my own HMRC ID and Password to E-file my documents and download HMRC notices?
- 1203:I am an Agent. How do I enter my HMRC Agent details for E-filing?
- 1204:I would like to use the AGENT credentials for my E-Filing since my HMRC user ID and password is not working. How do i set it up?
- 8NIC, Employment Allowance & PAYE Tax
- Employment Allowance Claim
- 4806:Changes to Employment Allowance in the 2020/21 tax year?
- 4807:How do I continue claiming Employment Allowance in the new 2024/25 tax year?
- 4700:How to set up Employment Allowance Claim?
- 4623:Do I need to set up Employment Allowance each year?
- 4703:I have set up my Employment Allowance Claim but NICs are still being calculated, Why?
- 4727:When / How Will I Receive the �5,000 Claim?
- 4811:How much can you claim?
- 4812:When to claim for Employment Allowance?
- 4810:Am I eligible to make a claim for Employment Allowance from April 2020 under the new Employment Allowance reform? (or) What checks do I need to do before submitting a claim for Employment Allowance through EPS?
- 4808:Can Employment Allowance for past years (earlier tax years) be claimed?
- 4809:Can the unused Employment Allowance be carried forward?
- 4728:Disable / Deactivate Employment Allowance?
- 4726:Who can Claim the Employment Allowance?
- 4713:I thought I had set up the Employment Allowance Claim but HMRC are saying that I have underpaid them. What should I do?
- 4714:What happens if I do not e-file the EPS to HMRC to claim the Employment Allowance?
- 4715:If I set up the Employment Allowance Claim today will the claim be back-dated to previous months?
- 4716:Where can I see if HMRC have received my Employment Allowance Claim EPS?
- 4717:Where in the software can I see if the Employment Allowance is being claimed?
- 4718:Do I need to send an Employment Allowance EPS to HMRC every month?
- 1610:I have migrated from another payroll software to your payroll, and the Employment Allowance Indicator is set to YES, but still it is not calculating or deducting HMRC payments due. How do I set this to work properly?
- NIC Deduction Issues
- 4201:Why is no Employers NICs shown on my employee's payslips?
- 4113:Why isn't any NI being deducted from my Employee?
- 4114:Why hasn't any NI been deducted from my Director?
- 4750:NI modification for 2024-25
- 4115:Why is there is small variation between your calculation results for NICs and my own?
- 4120:Why hasn't any Employer NICs been deducted?
- 4038:In the final pay run of the tax year, why is my Director's NIC amount different compared to last month?
- 4010:I know how much I want my employee to receive after tax and NI. How do I set this up?
- Pensioner & NIC
- PAYE Tax Issues
- 4105:Why is my new employee paying a lot of tax?
- 4106:Why has so much tax been deducted from my employee this week/month?
- 4107:Why isn't my new employee paying any tax?
- 4108:Why has no tax been deducted from my employee this week/month?
- 4109:Why has my employee got a tax refund?
- 4110:What is the tax-free allowance amount?
- 4111:How is tax calculated for employees with Week 1 / Month 1 tax codes?
- 4112:My two employees have the same tax code, but their tax deductions are different. Why?
- Tax Code Update
- NIC Category Update
- Employment Allowance Claim
- 9Real Time Information (RTI)
- RTI E-Return Requirement and Issues
- Full Payment Submission (FPS)
- 4619I am getting an Final FPS error while e-filing to HMRC. What should I do to correct it?
- 4767:Payment Date Error message while FPS e-filing.Why?
- 4465How do I E-file FPS (Full Payment Submission) to HMRC ?
- 4535:E-filing past period FPS(Excluded / Missed out Employees) in current tax year. How?
- 4536:Re-Efile past period rejected/failed/unsuccessful FPS returns in current tax year. How?
- 4480I get the following error(s) when I try to e-file my FPS to HMRC. What do I do ?
- 4485:How to report payments in advance under FPS?
- 4550:FPS E-Filing - No employees' listed. Why?
- 1611:I am migrating from another payroll service provider to your payroll. At what stage do I send an FPS to HMRC? My previous payroll service provider would have done this for Months 1 - 4. Do i still need to run these for each of the "replicated" months 1-4 or just from my first month i.e. Month 5?
- Employer Payment Summary (EPS)
- 4466How do I E-file EPS (Employer Payment Summary) to HMRC ?
- 4489:What is the purpose of E-Filing an EPS (Employer Payment Summary)?
- 4490:When should I E-File an EPS?
- 4787:Apprenticeship Levy - How to set up and e-file it?
- 4491:Future Period of Inactivity Notice?
- 4492:No Payment (Nil Return) Return?
- 4493:No Reclaim Return?
- 4494:EPS Errors - Amounts and Others?
- 4793:How is the EPS Month decided if 'Tax Month' is not specified in the submission?
- NINO Verification Request (NVR)
- Authentication Credential Issues
- Full Payment Submission (FPS)
- Red Cross and Green Mark indicator in Dashboard (When and What it means)
- Status of Dashboard under different Conditions
- 4545:If you do Rollback What happens to Dashboard?
- 4546:Processing Partial Payrun. What are the changes in Dashboard?
- 4547:Processing Wrong Pay Period. How does it reflect in Dashboard?
- 4548:If you have Skipped Pay Period, What will be the status of Dashboard?
- 4549:Employee Migration. How it will effect the dashboard status?
- Payment to HMRC under RTI
- 4553:Paying HMRC through Employer Payment Record - EPR. How?
- 4614:EPR (Employer Payment Record). How are they calculated?
- 1408:Employee Missing from Pay Period?
- 4706:Why does HMRC's record of what I owe them differ to what I think is owed?
- 4552:You have upload the timesheet and abandoned payrun Before/After committing YTD. What should be done and what are the changes in dashboard?
- 4485:How to report payments in advance under FPS?
- 4541Error in Total Amount Due to HMRC under RTI. Why?
- 4752(MCC) Monthly Consolidated Cost Vs EPR Value.
- 4767:Payment Date Error message while FPS e-filing.Why?
- Additional FPS
- Working Hour declaration
- Error Correction under RTI
- 4619I am getting an Final FPS error while e-filing to HMRC. What should I do to correct it?
- 4478'Authentication Error' and How to Set Up your E-filing Credentials?
- 4541Error in Total Amount Due to HMRC under RTI. Why?
- 4494:EPS Errors - Amounts and Others?
- 4536:Re-Efile past period rejected/failed/unsuccessful FPS returns in current tax year. How?
- 4476Why did my RTI E-filing fail and why do I see the message 'e-File setup not complete' for RTI Returns?
- 4474I get an error when I e-file. How do I correct it?
- 4480I get the following error(s) when I try to e-file my FPS to HMRC. What do I do ?
- 4303:I have done the final pay run for my employee and issued their p45 but have noticed a mistake. What should I do?
- 4551:I have Skipped a Pay Period and received an Error. How to Rectify?
- Other Issues
- 4487:Entering P45/Starter Checklist Details for new Employees'. Is it necessary?
- 4479Where can I find out my Accounts Office Reference Number and where do I enter it?
- 4449:What is RTI? Where can I get more information on RTI?
- 1513:How to amend the Starter Checklist details of your employee who gives you a P45, after you have e-filed a FPS for them?
- RTI E-Return Requirement and Issues
- 10Correcting Errors / Mistake
- Read Me First
- 4300:Can I reverse a pay run after updating the YTD?
- 4540:I have processed the payrun with wrong data, updated YTD and E-Filed FPS? How do I rectify?
- 4304:I have processed the wrong pay period by mistake. What should I do?
- 4301:How do I correct a mistake I have made in the pay run?
- 4541Error in Total Amount Due to HMRC under RTI. Why?
- 4706:Why does HMRC's record of what I owe them differ to what I think is owed?
- 4308:How to Amend Error P60 Data?
- Payment Errors Rectification (Roll Back- Rerun)
- CIS Deduction Suffered Error Figure Rectification
- Works No. / Payroll ID
- Common HMRC Error Codes
- 4497:Message code: 7801 (Authentication Error)
- 4498:Message code: 7802
- 4500:Message code: 7804
- 4501:Message code: 7806
- 4503:Message code: 7809
- 4504:Message code: 7810
- 4507:Message code: 7813
- 4508:Message code: 7815
- Common Application Error Codes
- 4562:FT5500 - Unable to read Employee details during pay process
- 4563:FT5501 - Unable to read Employee Payment details during pay process
- 4564:FT5502 - Unable to read Employee Deduction details during pay process
- 4565:FT5503 - Unable to read Employee YTD details during pay process
- 4566:FT5504 - Unable to prepare Employee details during pay process
- 4567:FT5505 - Unable to continue - Process Period is set before Employee's StartDate
- 4568:FT5506 - Unable to continue - The last period for this employee in this tax year has been updated
- 4569:FT5507 - Unable to continue - The current process period for this employee is already updated
- 4570:FT5508 - Unable to continue - The current process period is not next to the previous updated period
- 4571:FT5509 - Unable to continue - Error occurred while calculating advance holiday
- 4572:FT5510 - Unable to continue - Error occurred while calculating holiday
- 4573:FT5511 - Unable to continue - Error occurred while calculating SMP
- 4574:FT5512 - Unable to continue - Error occurred while calculating SSP
- 4575:FT5513 - Unable to continue - Error occurred while calculating SAP
- 4576:FT5514 - Unable to continue - Error occurred while calculating SPP Birth
- 4577:FT5515 - Unable to continue - Error occurred while calculating SPP Adoption
- 4578:FT5516 - Unable to continue - Error occurred while calculating Gross Pay
- 4579:FT5517 - Unable to continue - Error occurred while calculating NIC Slab
- 4580:FT5518 - Unable to continue - Error occurred while calculating Pension
- 4581:FT5519 - Unable to continue - Error while calculating NIC
- 4582:FT5520 - Unable to continue - Date of Birth is at Pension Age but NI Category is not C
- 4587:FT5525 - Unable to continue - Error occurred while calculating PAYE
- 4588:FT5526 - Unable to continue - Error occurred while calculating Net Pay
- 4589:FT5527 - Unable to continue - Error occurred while calculating Tax Credit
- 4590:FT5528 - Unable to continue - Error occurred while calculating Student Loan
- 4591:FT5529 - Unable to continue - Error occurred while calculating Attachment
- 4592:FT5530 - Unable to continue - Error occurred while calculating Stakeholder Pension
- 4593:FT5531 - Unable to continue - Error occurred while calculating Net Pay Due
- 4594:FT5532 - Unable to continue - Error occurred while setting the results
- 4596:FT5534 - Unable to continue - Tax Code is set to 'NI' but Employee designation is not set to Student
- 4597:FT5535 - Unable to continue - Employee designation is set to Student but the Tax code is not 'NI'
- 4598:FT5536 - Unable to continue - Error occurred while calculating FOT
- 4599:FT5537 - Unable to continue - Error occurred while calculating Net To Gross
- 4600:FT5538 - Unable to continue - Date of Birth is not at Pension Age but NI Category is C
- 4601:FT5539 - Unable to continue - Error occurred while calculating ASPP Birth
- 4768:FT5546 - Warning - The Auto Enrolment Pension contribution for the employee does not meet the minimum legislation requirement, please review your pension setting.
- 4753:FT5548 - Unable to continue - Employee is aged 21 or under 21 years of age but Current NI Category is not one of I, K, M, Z.
- 4603:CIS6500 - Unable to read subcontractor details during pay process
- 4604:CIS6501 - Unable to read subcontractor Invoice details during pay process
- 4605:CIS6502 - Unable to prepare subcontractor details during pay process
- 4606:CIS6503 - Unable to continue - The last period for this subcontractor in this tax year has been updated
- 4607:CIS6504 - Unable to continue - The current process period for this subcontractor is already updated
- 4608:CIS6505 - Unable to continue - The current process period is not next to the previous updated period
- 4609:CIS6506 - Unable to continue - Error occurred while calculating Net Pay
- 4610:CIS6507 - Unable to continue - Error occurred while setting the results
- Final FPS Errors
- Full Payment Submission E-Filing Errors
- 4619I am getting an Final FPS error while e-filing to HMRC. What should I do to correct it?
- 4487:Entering P45/Starter Checklist Details for new Employees'. Is it necessary?
- 4488:E-filing Credential Errors. How?
- 4535:E-filing past period FPS(Excluded / Missed out Employees) in current tax year. How?
- 4536:Re-Efile past period rejected/failed/unsuccessful FPS returns in current tax year. How?
- Pay Period Error Rectification
- 4301:How do I correct a mistake I have made in the pay run?
- 4540:I have processed the payrun with wrong data, updated YTD and E-Filed FPS? How do I rectify?
- 4103:On the Pay Calculation result screen one of my employees is hi-lighted in red with a VAP error message. What does this mean?
- 4302:By mistake I missed out a pay period. How do I go back and process it now?
- 4303:I have done the final pay run for my employee and issued their p45 but have noticed a mistake. What should I do?
- 4300:Can I reverse a pay run after updating the YTD?
- 4304:I have processed the wrong pay period by mistake. What should I do?
- 4004:Can I 'skip' a pay period?
- Payment Error Rectification
- 4300:Can I reverse a pay run after updating the YTD?
- 4540:I have processed the payrun with wrong data, updated YTD and E-Filed FPS? How do I rectify?
- 4304:I have processed the wrong pay period by mistake. What should I do?
- 4301:How do I correct a mistake I have made in the pay run?
- 4541Error in Total Amount Due to HMRC under RTI. Why?
- VAP Error Rectification
- E-Filing Error Rectification
- Changing E-Filed Data
- Processed Wrong Leaver
- Duplicate Employee
- Director NIC Issues
- Read Me First
- 11Changes of Setting
- Change Pay Period / Date
- Change Payment Frequency
- Change Payslip Design
- Change System Admin Details
- 1101:How do I view and/or edit my System Administrator sign in details?
- 1102:How do I view and/or edit my Additional System User sign in details?
- 1103:How do I view and/ or edit my Employee User details?
- 1104:How do I add a new System User to work with Internet Payroll account?
- 1105:How do I remove an Additional System User?
- Change Holiday Scheme
- Change Tax Code
- 2215:How do I change my employee's tax code?
- 2217:What is the Tax Code changes for the year 2024-2025?
- 4775:How to work out on tax code for new employee?
- 2103:What tax code should I use for my new employee?
- 2211:What do I do if my employee gets issued with a new tax code in the middle of the tax year?
- Changes in Wales, Scotland, and UK Tax Regime
- Change of Week1 / Month1 to Accumulative
- Small Employer Relief Setting
- BACS Payment Setting
- 4519:Bacs HASH Code? How to Setup?
- 1609:Where do I enter the BACS payment description?
- 1608:Where do I set up the BACS output format that is used by my bank?
- 5102:How do I pay employees by BACS?
- 5103:How do I pay HMRC by BACS?
- 5111:Date- How to read the date in a BACS Standard 18 file?
- 5114:What is the format of BACS Standard 18 payment files produced by your application - single processing day (SPD) or multiprocessing day (MPD)?
- Chart of Setup
- 1004:What is the Chart of Set Up?
- 1005:What is a Work Pattern?
- 1006:Why do I need to assign a Work Pattern?
- 1007:How do I create a new Work Pattern?
- 1008:Can I edit a Preset item?
- 1009:What is Basic Pay? Can I set Basic Pay not to automatically recur each pay period?
- 1010:What is Other Deduction Setup?
- 1504:Where do I find the Small Employer's Relief setting?
- 1505:Where do I set the Variation Allowed Percentage?
- 1517:How do I calculate Apprenticeship Levy in accordance with HMRC Legislation?
- E-Filing Credentials
- 4478'Authentication Error' and How to Set Up your E-filing Credentials?
- 4474I get an error when I e-file. How do I correct it?
- 3100:I would like to use AGENT credentials for my E-Filing as I have not applied for/cannot remember my own HMRC User ID and Password. How do I set this up?
- 1202:I am an employer / contractor. How do I enter my own HMRC ID and Password to E-file my documents and download HMRC notices?
- 1203:I am an Agent. How do I enter my HMRC Agent details for E-filing?
- 1204:I would like to use the AGENT credentials for my E-Filing since my HMRC user ID and password is not working. How do i set it up?
- Department / Cost Center Setup
- Other Setup
- 12Efiling & ePayslip
- E-Filing Credential Set Up
- 4478'Authentication Error' and How to Set Up your E-filing Credentials?
- 4474I get an error when I e-file. How do I correct it?
- 3100:I would like to use AGENT credentials for my E-Filing as I have not applied for/cannot remember my own HMRC User ID and Password. How do I set this up?
- 1202:I am an employer / contractor. How do I enter my own HMRC ID and Password to E-file my documents and download HMRC notices?
- 1203:I am an Agent. How do I enter my HMRC Agent details for E-filing?
- 1204:I would like to use the AGENT credentials for my E-Filing since my HMRC user ID and password is not working. How do i set it up?
- E-Filing P45, Starter Checklist
- ePayslip Setup / Removal
- E-mail Payslip
- SMS Payslip
- E-Filing Errors
- E-Filing Status Report
- Past E-Filing Details
- Agent acting for Client
- 4412:I am an agent acting on behalf of a client to E-file their returns to HMRC. Where do I set up the credentials to e-File the returns to HMRC from Internet Payroll?
- 4413:How do I register as an Agent with HMRC to obtain HMRC Agent User ID and Password?
- 4430:I am an agent, can I e-file the PAYE, CIS returns on behalf of my clients to HMRC from your application?
- E-Filing Credential Set Up
- 13Reports
- 14Printing of Documents and Problems
- Printing Problems
- Printing Settings
- Printing on Pre-Printed Stationery
- Printing Payslips
- 6101:Where can I view/print my employees' current and past year Payslips?
- 1502:How do I set up the Payslip design?
- 6106:How I can view/print payslips from the previous tax year?
- 4201:Why is no Employers NICs shown on my employee's payslips?
- 4202:I don't want any holiday information to be shown on the payslip. Is this possible?
- 4203:Is it possible to e-mail payslips to employees?
- 4204:How can my employees view their payslips online?
- 4205:How are the payslips printed? Do I need a special printer?
- 4206:Do your payslips print onto plain paper or do I need to order special pre-printed stationery?
- 4207:Does your system produce security payslips?
- 4208:How can I print 2 payslips onto one page?
- Suspended Account Printing
- 15Import / Export Timesheet,Employee Data,Bureau
- Importing Employee / Client Data
- 7301:How do I import / migrate the employees data from one package to Internet Payroll?
- 115:Can I import employee data from my current payroll package into your system?
- 1017:How to Import the employees data from your package to our package?
- 4746:Can I migrate employee's in Bulk in Able Bureau application?
- 4747:How can I migrate employee's of multiple bureau clients in single process?
- 4754:Migrate / Import client details (Bureau).
- Employee Timesheet Upload
- Nominal Code Export
- BACS Data
- Bureau Services
- 1023:What is a Batch Process and how to do a Batch process for Bureau users?
- 4778:View/Print Pre-YTD reports in batch.How?
- 4779:Commiting client YTD in batch.How?
- 4780:Where do I View/Print my client Payslip in batch?
- 4781:Batch E-filing FPS data.How?
- 4782:View client E-Filed FPS status in batch.How?
- 4783:How to E-file EPS Data in batch?
- 4784:View client EPS E-Filed status in batch.How?
- 4785:View/Print Auto DPS Reports (Batch).How?
- 4786:How do I E-mail / Print AE Comm. Letters to my clients in batch?
- 4628:How do I complete the one-time setup to add a DPS Client?
- Importing Employee / Client Data
- 16Year End Process and Start New Tax Year
- Final Submission for the Tax Year (FSY)
- 1404:Final Submission for the Tax Year (FSY)?
- 4621:How to e-file Final Submission for the Tax Year (FSY) to HMRC in our application?
- 4620:How to e-file Final Submission for the Tax Year (FSY) in order to Start New Tax Year?
- 4612:E-Filing the Final Submission for the Tax Year (FSY) for the companies who cease operating during the tax year. How?
- Year End Process and Start New Tax Year
- How to Start the New Tax Year?
- E-filing Credential Set Up
- 4478'Authentication Error' and How to Set Up your E-filing Credentials?
- 4474I get an error when I e-file. How do I correct it?
- 3100:I would like to use AGENT credentials for my E-Filing as I have not applied for/cannot remember my own HMRC User ID and Password. How do I set this up?
- 1202:I am an employer / contractor. How do I enter my own HMRC ID and Password to E-file my documents and download HMRC notices?
- 1203:I am an Agent. How do I enter my HMRC Agent details for E-filing?
- 1204:I would like to use the AGENT credentials for my E-Filing since my HMRC user ID and password is not working. How do i set it up?
- Final Submission for the Tax Year (FSY)
- 17SSP/SMP/SAP/SPP/ShPP/Covid-19 Payment
- Covid-19 SSP Payment & Furlough Pay
- 4051:How to Calculate and Claim Back Covid-19 Self Isolation SSP Payment?
- 4052:How to Calculate and Claim Back Furlough Pay
- 4053:If I pay Furlough to my employees, is the amount subject to tax, National Insurance and Auto Enrolment Pension Contributions?
- 4054:If I pay Furlough to my employees, can I claim back the Employer National Insurance contributions and the employer Auto Enrolment Pension Contributions?
- 4055:Furlough - How to Administrate the Payment?
- 4056:How to Claim Back Furlough Payments from HMRC?
- 4057:How to check and claim back the NICs and Employer Pension amounts on Furlough Pay and Top-up Pay for employees under flexible furlough arrangements?
- Migration issue, SMP not being calculated
- SSP Issues
- SMP Issues
- SAP
- 4027:I have migrated all my employees pay data from another package to your package. Is there a provision to enter the statutory payment details in your package?
- 4030:How do I enter Statutory Adoption Pay (SAP) payment details?
- 4117:I have paid my employee SAP. How do I claim this back from the HMRC?
- SPP (Birth)
- SPP (Adoption)
- ShPP (Birth)
- Covid-19 SSP Payment & Furlough Pay
- 18P11D, CIS & Others
- Enable support request. How?
- Start New Tax Year with P11D
- Rollback Employees
- Benefit In Kind - P11D
- 4526:Benefits in kind. What is it?
- 4481:How to set up Benefit in Kind payment items?
- 4527:Reporting payrolled benefit in Kind to HMRC at the end of tax year. Is it necessary?
- 4482:What are Childcare Vouchers and Types of Childcare?
- 4522:Tax Free Child Care Voucher Payment item. Where to Enter?
- 4523:Showing the tax free childcare voucher Payment item in Payslip. How?
- 4524:Showing the Payrolled Benefits (P11D) payment item in Payslip. How?
- E-Filing - P11D
- Expense and Benefits - P11D
- 4525:Expense or benefit. What are they?
- 4531:E-filing a form P46(Car). When its necessary?
- 4532:Mileage Allowance Payment. What is it and How to Assign?
- 4533:Beneficial loans. What is it and How to Assign?
- 4534:Private medical treatment or insurance. What is it and How to Assign?
- 4765:Correction of wrongly withdrawn car benefit.
- 4542:Cars & Car Fuel Benefits cash Equivalent is not been calculated. Why?
- 4707:Car Start Date Issue - If car is assigned in earlier tax years?
- Leaver - P11D
- CIS Issues
- Salary Sacrifice
- BACS
- 4519:Bacs HASH Code? How to Setup?
- 5101:Where can I view a summary of what I need to pay my employees?
- 5102:How do I pay employees by BACS?
- 5103:How do I pay HMRC by BACS?
- 5104:How do I make an e-payment to HMRC?
- 5107:Where do I find out how much to pay HMRC this month?
- 5109:Why is the total NI to be paid to the HMRC this month more than the total NI detailed on my employees' payslips?
- 5111:Date- How to read the date in a BACS Standard 18 file?
- 5112:Does the BACS Standard 18 output generated in your application conform to BACS Standards specifications?
- 5113:The "Date value" generated in your application is "amended" while uploading to the BACS software. What is the reason?
- 5114:What is the format of BACS Standard 18 payment files produced by your application - single processing day (SPD) or multiprocessing day (MPD)?
- Common HMRC Error Codes
- 4497:Message code: 7801 (Authentication Error)
- 4498:Message code: 7802
- 4500:Message code: 7804
- 4501:Message code: 7806
- 4503:Message code: 7809
- 4504:Message code: 7810
- 4507:Message code: 7813
- 4508:Message code: 7815
- De-List / Recover Employees
- Web Page Display Problem
- Data Backup
- Misc
- 2:How secure will my data be online?
- 3:Sometimes the page I am using 'freezes' isn't displayed properly. What should I do?
- 4:What is the difference between your Quick Pay Calculator and your full payroll package?
- 5:My employee has left the company but I still seem to be paying for them on the package. Why?
- 6:Enable support request. How?
- 11:Where do I get to know more about GDPR (General Data Protection Regulation)?
- Pricing & Invoice